Why Lively Cash
The Case for a Local Operator, in Specifics
Anyone can promise good service. What follows is what we actually do differently, and what it means for the money your machine makes.
Differentiators
Eight Reasons Businesses Stay With Us
A local Fraser Valley team
We are based here and we only serve here — Chilliwack, Abbotsford, Agassiz, Hope and Harrison. You are not an outlying pin on a national route map, and your call is not triaged against a queue in another province.
Fast on-site support
Most ATM problems are physical: a jam, an empty receipt roll, a machine that needs a reset or a reload. Those take minutes in person and days over a helpdesk. We drive out.
Modern Hyosung Halo II hardware
One machine, deployed everywhere, that we know inside out. A bright interactive display, quick transaction flow, and a shell that looks like it belongs in a good retail space rather than a bus depot.
Transparent revenue sharing
No schedule you only see after signing. We'll walk you through the per-transaction fees and surcharge sharing for your specific location before you commit to anything — and the equipment is wholesale, with no upcharge.
Flexible programs
Own it, share it, or go fully hands-off. If none of the three is quite right for your situation, tell us — we are small enough to discuss alterations rather than pointing at a policy.
Professional secured installation
Every machine is properly bolted and secured at installation, sited sensibly for sightlines and traffic flow, and connected on its own secure link rather than piggybacking on your network.
Training provided
On the programs where you load the machine yourself, we train your team on stocking, balancing and day-to-day maintenance — and we stay on the end of the phone afterwards.
Honest about fit
If your foot traffic will not support a machine, we will say so in the first conversation. A disappointed location is worse for us than a placement we never made.
Side by side
Lively Cash vs. a National Operator
Generalisations, but ones every merchant who has switched to us recognises.
| What matters | Lively Cash | Typical national operator |
|---|---|---|
| Who answers when something breaks | A local tech who can be on site the same or next day | A national call centre and a ticket number |
| Hardware you get | A current-generation Hyosung Halo II on every placement | Whatever refurbished unit is on the truck |
| Revenue terms | Walked through with you before you sign anything | Quoted case by case, disclosed in a schedule |
| Program flexibility | Buy it, load it, or hand it over — and we'll discuss alterations | One contract, take it or leave it |
| Cash stocking | Weekly on Turnkey, or trained and supported if you do it | Route-based, whenever the schedule allows |
The personal part
The Same People, Every Time
You get a direct number and a name, not a support queue. The person who surveys your site is the person who installs the machine, and the person who picks up when you call about it. That is only possible because we are small and local — and it is the main reason our locations stay with us.
Flexible by design
As Involved as You Want to Be
The same hardware and the same processing network — three different levels of involvement.
Highest profit
ATM Purchase Program
Own the machine outright and keep the largest share of every surcharge.
Full details →Medium profit
ATM Combo Program
Load the machine with your own cash without buying the hardware.
Full details →Zero effort
Turnkey ATM Placement Program
Completely hands-off — we supply, stock, monitor and maintain everything.
Full details →
Before you ask
The Four Questions We Hear Most
Does it really cost nothing to get an ATM placed?
On the Turnkey ATM Placement Program, yes. The machine, shipping, installation and setup are free, and there is no out-of-pocket cost to you. We supply and stock the cash, monitor the machine 24/7 and handle all maintenance, and we collect most of the proceeds from the surcharge in return. The ATM Combo Program is also free to install — you simply load it with your own cash and take a share of the surcharge.
Which program makes my business the most money?
The ATM Purchase Program generates the highest profit, because you own the machine and keep the surcharge apart from a small fixed amount per transaction to Lively Cash. It is also the only program with an up-front hardware cost — and the ATM is sold at wholesale pricing, with no upcharge or hidden fees. The Combo Program is the middle option, and Turnkey earns the least but requires nothing from you at all.
Do I need to give the ATM access to my internet connection?
No. Every machine can run on a DPL wireless communication device, which gives the ATM its own secure connection independent of your network. Connecting to your existing local internet is optional, and on the Purchase and Combo programs it improves your terms — the DPL fee is waived and the Combo surcharge split gets increased 5% in your favour.
What paperwork do I need to provide?
The ATM Purchase Program and the ATM Combo Program both require AML onboarding to our processing network. We collect your full name, email address and phone number, photo ID of all directors, a certified company void cheque stamped by your bank, and your articles of incorporation. A void cheque will be required for all merchant payouts, regardless of the chosen program. Training on how to maintain and load the ATM with cash is provided.
No call centre, no script
Talk to someone who lives here.
Tell us about your location and we'll tell you honestly what it's worth.
Prefer to talk it through? (604) 799-8937
Compare the programs