Accessibility at Lively Cash

An ATM is a piece of public infrastructure sitting inside somebody else’s shop. If a customer cannot reach it, read it or hear it, it has failed at the one job it has — and so have we.

We are a small operator, so we will not pretend to have a compliance department. What we can commit to is specific: build this website to a recognised standard, site every machine so it can actually be used, and fix what we get wrong when someone tells us about it.

We aim to meet Web Content Accessibility Guidelines (WCAG) 2.1 at Level AA across this website. That is the benchmark referenced by Canadian accessibility legislation and it is the one we measure ourselves against.

British Columbia’s Accessible British Columbia Act sets out a provincial framework for identifying and removing barriers. Its detailed obligations currently fall on prescribed public-sector organisations rather than on a business our size, but we have written this page, and the feedback route at the bottom of it, in that spirit rather than waiting to be told.

Concretely, rather than as a statement of intent:

• Keyboard operable throughout. Every link, button, menu, form field and the mobile navigation panel can be reached and used with a keyboard alone, in a logical order, with no traps.
• Visible focus. Focused elements get a solid two-pixel outline with an offset, not a faint glow — including the pill buttons, where the outline is drawn deliberately rather than inherited.
• A skip link. The first thing a keyboard user reaches on any page jumps straight past the navigation to the main content.
• Real landmarks and headings. Header, navigation, main and footer are marked up as such, and headings descend in order so a screen-reader user can navigate by structure.
• Contrast that clears AA. Body copy runs about 6.9:1 on white and headings about 18:1. On the dark bands, labels run about 7.4:1. Our brand yellow is never used for body text on white — it only clears 1.7:1, so it is used as a fill, with dark text on top.
• Motion that respects your settings. If your device asks for reduced motion, the smooth-scrolling is switched off entirely, the hero’s load sequence collapses to a single 300 ms fade, and the emblem stops floating and stops following your cursor. Nothing is left invisible or mid-animation.
• Forms that explain themselves. Every field on the contact form has a visible label, errors are announced and tied to the field they belong to, and the first invalid field receives focus when a submission fails.
• Text that scales. The layout reflows down to a phone and up to a 200% zoom without content being cut off or forcing you to scroll sideways.
• Described images. Photographs and diagrams carry alternative text. Purely decorative graphics are hidden from assistive technology so they are not read out as noise.

A website is the easy part. The machine is what your customers actually have to use.

What we commit to at installation

• Siting for approach. We look at where a machine can physically go before we agree to a placement, and we site it so there is clear floor space to approach and use it — including from a seated position — rather than wedging it into whatever corner is free.
• Reach and sightlines. We consider screen height, keypad reach and glare when choosing the spot, not after the machine is bolted down.
• Keeping the approach clear. We ask every host business to keep the path to the machine unobstructed and lit during opening hours. It is in our agreements because it matters.

Hardware

We deploy one machine on every placement, the Hyosung Halo II, which means we know its accessibility features rather than guessing at a fleet of mismatched hardware. Its published specification includes:

• An ADA compliant keypad, with a PCI compliant encrypting PIN pad.
• An earphone jack, so a customer who cannot read the screen can be guided through the transaction by audio.
• EPP and lead-through indicators, which light the next thing to touch rather than relying on the screen alone.
• Six on-screen languages — English, French, Spanish, Japanese, Chinese and Korean.

We check those are enabled and working at handover, and again on service visits. The full specification is published if you want to read it.

If you are a host business and a customer has raised a barrier at your machine, tell us. Repositioning a machine or fixing a feature is a service call, not a negotiation.

We would rather list these than let you find them:

• The outlined headline on our home page. The final line of the hero headline is drawn as an outline in our brand yellow, which is a low-contrast decorative treatment. The words are real, selectable text and are read normally by screen readers, but the outline itself is harder to read than the solid lines above it.
• Some imagery is still placeholder. A few product illustrations are stand-ins pending real photography. Their alternative text describes what will be shown.
• We have not commissioned a third-party audit. Our testing so far is our own — keyboard-only passes, contrast measurement, and checking the site with reduced motion enabled.
• The machine’s keypad is certified to the American standard. Hyosung specifies the Halo II as ADA compliant. We have not verified it against CSA B651, the Canadian accessibility standard, and we do not claim that it meets it.

If any part of this website, or any machine we have installed, is difficult or impossible for you to use, we want to hear about it — including if you just want the same information in a different format. You do not need to use any particular wording or form.

Email

livelycashatms@gmail.com

Phone

(604) 799-8937 (Mon–Fri 8:00am – 6:00pm PT)

Where a machine is

If you can, tell us the business and roughly where the machine sits inside it. That is usually enough for us to find it.

We will acknowledge you within five business days and tell you what we are going to do about it and roughly when. If we cannot fix something, we will say so and explain why rather than going quiet.

Feedback can be given anonymously. If you would like a reply, leave us a way to reach you.

We review this page whenever we make a significant change to the website or to how we install machines, and at least once a year. The date at the top is the last time it was reviewed, not just the last time it was edited.